Ticket policies

EXCHANGES

If you cannot attend your originally scheduled performance you may exchange your ticket based on availability. Exchanges must be made 48 hours prior to your scheduled performance date. Exchanges can only be made within the same production and comparable seats are not guaranteed. Exchanges for non-subscribers will incur a small flat fee of $5 (additional charges may apply for groups larger than 5 people). If you are unable to find a suitable date to exchange into, you may choose to convert your ticket into a tax-deductible donation.  

We understand that certain circumstances are outside a patron's control. In case of emergency, please contact the box office as soon as possible.  

REFUNDS

ALL TICKET SALES ARE FINAL. No refunds are given. If a patron cannot attend a performance, the ticketholder may exchange their ticket (subject to availability) or turn their ticket into a tax-deductible donation.  

SHOW CANCELLATIONS 

It is a rare occurrence that a show date is canceled on behalf of the theater for which there is no rescheduled date. In the event that this does happen the box office will do our best to email or call all attending patrons. If an alternative date is not set for this performance or another resolution cannot be reached, a refund may be issued at the option of management.  

In case of a snow emergency or extreme winter weather advisory, please check our website and social media for show status. If you are unable to make it to a performance because of weather conditions, please email our Artist and Audience Services manager here within 48 hours of the missed performance. We will do our best to seat you in another performance of the same show as availability permits; comparable seating is not guaranteed 

LATE SEATING

Matinees begin at 2pm and evening shows begin at 7:30pm.  After the doors have closed and the curtain has risen, we cannot guarantee that you will be seated or that you will be seated in your originally assigned seats.  

Our Front of House staff will do what they can to seat late patrons in a way that is discreet and respectful to those already in the theater. Late seating is done at the discretion of the house supervisor and is subject to availability. No late seating will be done after intermission or more than 45 minutes into a performance without an intermission.  

AGE RESTRICTIONS

For patrons with children and teens please see our individual show pages for our most accurate age recommendations and content warnings. Please understand that these recommendations are not absolute or all encompassing. Ultimately attendance is based on parental or guardian discretion.  

**Please note alcohol is sold on the premises at concessions.  

ADDITIONAL POLICIES

  • Jungle theater reserves the right to move a patron's chosen seats within the same row to eliminate single, unoccupied seats.  

  • No photography or videography is permitted during any performance at the Jungle theater. Please silence and/or turn off cellphones before the show begins.  

  • Your entry and presence on Jungle premises constitutes your consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance and voice for any purpose whatsoever in perpetuity in connection with the Jungle Theater and its initiatives, including, by way of example only, use on grants, websites, in social media, news and advertising.

AUTHORIZED SELLER

The Jungle Theater is the only authorized seller of our Jungle produced and presented shows.